Shipping Policy
Thank you for shopping with Renew Goodness.
1. Shipping Coverage
We offer shipping to most pin codes across India.
Currently, international shipping is not available through the website. For international orders, please contact us via email at care@renewgoodness.com.
2. Order Processing & Dispatch
Please allow 1–3 working days for your order to be dispatched.
Orders are usually shipped the next working day, provided:
Payment is successfully received
Stock availability is confirmed
Security checks are completed
Orders placed on Sundays or public holidays will be dispatched on the next working day.
During peak periods (festivals, sales, holidays), there may be slight delays in processing and shipping.
3. Shipping & Delivery
Delivery timelines may vary depending on your location and pin code.
A suitable courier partner will be assigned based on your delivery location.
In case of any delay:
We will inform you in advance
You may choose to:
Wait for delayed shipment, OR
Approve partial shipment (if applicable)
4. Order Tracking
Once your order is shipped:
You will receive tracking details via Email and/or SMS
For any tracking-related queries, contact us at:
📧 care@renewgoodness.com
5. Lost Shipments
If your order is lost in transit, you will receive a full refund
A shipment will be considered lost if it is not delivered within 30 days from the expected delivery date
This period may be extended in case of unforeseen circumstances such as natural events or logistics disruptions.
6. Returns & Reverse Shipping
For returns due to:
Transit damage
Manufacturing defects
Wrong product delivered
We will arrange a free doorstep pickup through our logistics partner.
Important Instructions:
The product must be securely packaged to avoid damage during return transit
A shipping label (provided by us) must be printed and attached to the package
7. Self-Shipping Returns (If Pickup Not Available)
In rare cases where pickup cannot be arranged:
You may ship the product via a reputed courier service with tracking
Please note:
We are not responsible for packages lost, stolen, or damaged during self-shipping
Refund of shipping charges will be at our discretion and communicated in advance
8. Replacement & Refund
Once we receive the returned product:
Replacement will be dispatched within 5 working days
If we are unable to ship a replacement within this time:
A full refund will be issued
No extra shipping charges will be applied for replacement products
⚠️ Returns sent without prior confirmation will not be accepted.
9. Contact Us
For any shipping or return-related queries, feel free to contact us: